Returns and Refunds Policy

Refund polic

We are committed to providing you with the absolute best products and are happy to accept refund. Upon presentation of the original invoice, we allow to refund with the following reasons:

• Design error: wrong design compared to information provided by customers on our site.
• Bad quality: blurry image/print.
• Damage during shipment.

What should you do?

• Step 1: Contact us by email: storepify@company.com.
• Step 2: After receiving customer's refund request, support team will review and response within 24h on business days.
• Step 3: If refund case is approved, we will refund for customer in 2 business days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at storepify@company.com.

Note:  We do not process a refund/reprint in the following cases:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested)
• Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
• If 7 days have gone by since you get your items.